Privacy Policy
Razor Energy Services Pty Ltd
ABN 84 691 014 383
Last updated: July 2026
1. Introduction
This Privacy Policy explains how Razor Energy Services Pty Ltd (ABN 84 691 014 383) ("we", "us", "our") collects, uses, discloses and manages personal information through our website at www.razorenergyservices.com.au (the "Website").
We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Website or submitting an enquiry, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
Razor Energy Services Pty Ltd is an energy services company based in Toowoomba, Queensland, Australia. Our Website is intended for business and professional visitors. It is not directed at children, and we do not knowingly collect personal information from individuals under the age of 18.
3. What Personal Information We Collect
When you submit an enquiry through our Website, we may collect:
- Full name
- Company name
- Email address
- Phone number
- Location
- The content of your message or enquiry
We do not collect payment information through this Website.
We may also automatically collect certain technical information when you visit the Website, including your IP address, browser type, device type, pages visited and time spent on the site. This information is collected via cookies and similar technologies (see Section 8).
4. How We Collect Personal Information
We collect personal information:
- Directly from you when you complete and submit the contact/enquiry form on our Website
- Automatically through cookies and similar technologies when you browse the Website
We do not collect personal information from third-party sources.
5. How We Use Personal Information
We use the personal information we collect to:
- Respond to your enquiry or request for information
- Communicate with you about our services and products
- Improve the performance, content and usability of our Website
- Comply with our legal obligations
We will not use your personal information for purposes other than those described in this policy without your consent, unless required or authorised by law.
6. When We Disclose Personal Information
We do not sell your personal information to third parties.
We may disclose personal information to third-party service providers who assist us in operating the Website, including:
- Website hosting providers
- Email and communication service providers
- Analytics providers (where applicable)
These service providers are only permitted to use your information to perform services on our behalf and are required to handle it in a manner consistent with this policy.
We may also disclose personal information where required or authorised by law, such as in response to a court order or a request from a law enforcement or regulatory authority.
7. Overseas Recipients
Some of our service providers may store or process personal information outside of Australia (for example, cloud hosting or analytics platforms based in the United States or other countries). Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the Australian Privacy Principles.
By using our Website, you acknowledge that your information may be transferred to and processed in countries outside Australia.
8. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use the Website.
A cookie is a small text file placed on your device when you visit a website. We use cookies for:
- Essential site functionality (necessary cookies)
- Website analytics and performance measurement (where applicable)
When you first visit our Website, you will be presented with a cookie consent notice. You can customise your cookie preferences at any time using the cookie settings tool available on the Website. You may also disable cookies through your browser settings, however this may affect the functionality of the Website.
We do not use cookies to collect sensitive information or to track you across unrelated third-party websites.
9. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These steps include appropriate access controls and the use of secure technologies where applicable.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our Website.
If you believe your personal information has been compromised, please contact us immediately using the details in Section 15.
10. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.
Enquiry and contact records are generally retained for a reasonable period to allow for follow-up communications and to meet any applicable legal or business recordkeeping requirements.
11. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of personal information that is inaccurate, incomplete or out of date
- Withdraw consent to the use of cookies through your browser or our cookie settings tool
To exercise your rights, please contact us using the details in Section 15.
12. Direct Marketing
We do not use the personal information collected through our Website for direct marketing purposes. Information submitted via our enquiry form is used solely to respond to your enquiry.
If this changes in the future, we will update this policy accordingly and provide you with a clear option to opt out.
13. Access, Correction and Complaints
Requesting access or correction
You may request access to, or correction of, the personal information we hold about you by contacting us at the details below. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.
Making a complaint
If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may lodge a complaint with us in writing. We will acknowledge your complaint promptly and aim to respond within 30 days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
15. Contact Us
Razor Energy Services Pty Ltd
Toowoomba, Queensland, Australia
Email: operations@razorenergyservices.com.au
Website: www.razorenergyservices.com.au
This privacy policy is for general information purposes and is not legal advice.
